What is the refund and cancellation policy on paid events?

Please note: To maintain fairness, the BOA refund policy is non-negotiable:

These are general refund policies. Please see specific event for that events policy.

◾ Generally: Full refund minus a $20 processing fee if you cancel ~8 days in advance.

◾ Generally: 50% refund if you cancel 5 to 7 days in advance (event will have specific # of days).

◾ Generally: We are not able to provide refunds for cancellations, no shows or missed buses after that.

◾ Generally: If the event is cancelled 100% of the amount paid is refunded.

What do I need to do once I pay?

◾ Please review your confirmation emails.

◾ Complete liability waiver.

◾ Add event date & time into your calendar app

◾ Follow-us on social to get your engines revved up and communicate with other BOA adventurers

◾ Note - there'll likely be additional event emails as the event date approaches with itinerary etc as applicable.

◾ Grab any necessary gear if applicable (note gear rentals are available for skiing/ boarding)

◾ Get excited!!! ???? ????????

P.S. Make sure you've submitted payment if you selected to pay via a digital wallet such as Venmo or Zelle to avoid reservation cancellation.

dassit...See you soon...outdoors ????????

Will I get wet?

Yes, you will get soaked… because you’re pon de river ????.

What types of payments do you accept?

BOA accepts Venmo and Zelle (formerly known as Quickpay) as free digital forms of payment.

We also accept Paypal, Credit cards and/or Stripe. However Paypal/ Credit cards/ stripe will incur a transaction/ convenience fee of 5 to 6%.

All,payment information will be on your checkout page.

How challenging are the rapids?

The rapids are generally Class 3 or 4 but depends on the river and event specifics (Refer to event description). 

What is the cancellation and “no-show” policy on non-paid events.

RSVPs should be cancelled three (3) hours before the event to allow others a chance to attend. A Cancellation less than three (3) hours before an event without word is considered a no-show. Be considerate of planning and message organizer if you can no longer attend on the day of event.

A “no-show” is when a person reserves a space for an event and never uses that reservation/shows up. We understand that circumstances happen but it’s important to cancel your reservation to allow the organizers to plan accordingly and allow other people to participate. Four (4) no shows without notifying the group organizers will result in being prevented to RSVP for such events.

What should I do to prepare?

A couple of squats and some leg work. Not required but can't hurt! Wear warm layers. It can get pretty cold on the mountain, especially as it gets later in the day. Bring nutritious snacks, banana etc. - food is a bit pricey ???? at the mountain

What if I don’t think I can do it

No judgement but there's kiddies & grannies doing thier thing on the mountain. Signup for a package with a lesson and let's do this! A good percent of our attendees are new to the sport so no worries. All,your new friends will even be there to cheer you on.

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